Refund policy

Refund & Return Policy

Last Updated: June 24, 2026

At Saybi Cart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused and in their original condition

  • Be returned in the original packaging

  • Include all accessories, manuals, and included items

  • Not show signs of wear, damage, or misuse

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Downloadable digital products

  • Personalized or custom-made items

  • Clearance or final sale items

  • Personal care products that have been opened or used

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photos showing the damage or defect

We will review the claim and offer an appropriate solution, which may include a replacement, store credit, or refund.

Return Process

To initiate a return, contact our support team at:

Email: Info.saybicart@gmail.com

Please do not send items back without receiving return instructions from our team.

Once your return request is approved, we will provide the necessary return details.

Refunds

After receiving and inspecting the returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

Exchanges

We only replace items if they are defective, damaged, or received incorrectly.

For exchange requests, please contact our customer support team with your order details.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The item is defective

  • The wrong item was received

Shipping fees paid during checkout are generally non-refundable unless otherwise required by applicable law.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Saybi Cart
Email: Info.saybicart@gmail.com

We aim to respond to all customer inquiries as quickly as possible.